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Whether you need guidance choosing the right recovery equipment or have a question about your order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
We offer Free shipping on orders over $100 in the lower 48 Within the Continental U.S. (Excludes AK/HI). Once your order ships, you can track its progress using the link provided in your confirmation email.
What is your return policy?
We offer 30-Day Returns on eligible products. If your equipment does not meet your expectations, please review our Return Policy page for full details on how to initiate a return.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Contact us with your order number and the product you are interested in, and we will walk you through the available options.
How do I choose the right recovery equipment for my needs?
Consider your primary goals, whether that is muscle recovery, mobility, or overall wellness. Our product descriptions include detailed specifications, intended use cases, and key features to help you make an informed decision. Feel free to email or call us for personalized guidance.
Do your infrared saunas and cold plunges require professional installation?
Setup requirements vary by product. Each listing includes detailed assembly information so you know exactly what to expect. If you have questions about a specific model, send us a message and we will help clarify.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Owned and operated by PrimeVivre, our team responds to every inquiry within one business day.
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Premium Quality
Every red light panel, sauna, cold plunge, and home gym is selected for lasting durability and performance.
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